Advanced 21

DESCRIPTION:
This e-learning should be done after the SALON EMOTION one.
Sometimes doing a great job is not enough to guarantee your customers' loyalty. A strong customer experience must be special, emotional, and memorable.

Level: Step 1 - foundations
Target: Hairdressing Salon Staff

Key Learnings:
- Learn about the 7 universal customer's expectations
- Dealing with these expectations in an empathic way
- Help you structure your salon action plan

Format & investment:
10-minute-online course.
Free of charge