CUSTOMER | Salon Emotion - The Pre-Work

WHAT'S IN IT FOR ME? 

You’re about to follow the Salon Emotion learning path & this is the 15-minute-training to do prior to your 1rst instructor-led training session.  

With this e-learning you will dive into the era of the omnichannel customer experience & will introduce you to the 8 touch points of a client’s journey in a salon.  

 Key Learnings: 

• The customer experience in the omnichannel context 

• The 8 steps of the salon emotion customer journey 

INFORMATION: 

Certification: yes, at the end of the learning path

Level: Fundamental 

Course type: Prework E-Learning  

Duration: 15’ 

Price: included in the whole Salon Emotion learning path (price to be indicated by the country at learning plan level)